July 10, 2009
I’ve been reading Chasing the Rabbit by Steven Spear, and highly recommend it. The basic premise of the book is that highly complex systems are too complex to design and build perfectly. The best organizations continually learn about their systems by listening to feedback and spread that knowledge across the organization. Meanwhile, their less nimble [...]
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March 4, 2009
One of the things I think a lot of us overlook is how we work. I constantly ask myself, “am I working on the things that are important?” In fact, my email has a signature line that states, “the urgent is the enemy of the important.” I’ll grant you that the urgent happens and has [...]
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