June 22, 2009
In last week’s installment, we learned to stop shooting ourselves in the foot. You know the old joke, Patient: “Doctor, it hurts when I move my arm like this.” Doctor: “Well, stop moving your arm like that.” In our case it hurts when we continually make mistakes that result in service interruptions, so we stopped [...]
Read the full article →
May 30, 2009
Too many leaders spend most of their time in fire fighting mode. I like to say, “if you’re spending all of your time fighting fires, you really need to change your building codes.” In other words, you’re fire fighting because things are not working the way they should because you either lack sufficient standards or [...]
Read the full article →
