ITIL

5 Steps to Get Off the IT Treadmill

February 7, 2010

Anyone who works in IT knows that they usually have too much work relative to the number of people available to do the work. It’s a fun mix of day-to-day operations and projects and the same pool of people to do the work. What you end up with is a never-ending juggling act of shuffling [...]

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4 Steps to Stop Fighting Fires and Start Leading: Introduction

June 6, 2009

How would you like to:

* Improve reliability and increase availability
* Improve your change success score
* Improve integration between operations and security
* Become compliant and maintain compliance with laws and regulations relevant to your business
* Reduce time spent on unplanned work

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How Valuable are Certifications?

June 4, 2009

when applying for a job or promotion we are competing with people who do have degrees and certifications, and human resources and hiring managers do pay attention to both. You might not like it, but the reality is without one or both, you are at a disadvantage.

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4 Simple Steps to Stop Fighting Fires and Start Leading Your Business

May 30, 2009

Too many leaders spend most of their time in fire fighting mode. I like to say, “if you’re spending all of your time fighting fires, you really need to change your building codes.” In other words, you’re fire fighting because things are not working the way they should because you either lack sufficient standards or [...]

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The Power of Asking Why (Part II)

April 20, 2009

In Part I of this series I wrote an article about how the tactic of asking “why” can help remove stress and conflict from a coaching situation. In this article, I will focus more on you, the coach, and how asking “why” helps you become a better leader and improve your operations. First, here is [...]

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