Leadership

Is Your Boss Leading or Cowering

October 16, 2011

Look around where you work. Is there a plan and are people focused on working the plan? Or are people sitting around, scared, keeping their heads down when management comes near and grumbling when they’re not around? The answer to that question clearly tells you the quality of your leadership team.

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The First Thing You Need to Know About Leadership

July 21, 2011

Here’s the first and perhaps most important thing you need to know about leadership: IT ISN’T ABOUT YOU! If you want to lead people, they have to want to follow. Think for a moment about those bosses you enjoyed working for with. See what I did there? The best bosses are those who work with [...]

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Can You Make the Tough Calls or do You Hide Behind the Rules

June 12, 2011

I watched a couple of movies last night that got me thinking about a common failing of leadership – blind adherence to the rules.

Have you seen this behavior? Leadership claims to be concerned with the morale of the troops, but every action they take just makes morale worse. They’re so afraid of the staff that they don’t talk to them. They don’t listen to their concerns. They don’t take any action to improve the situation. They value their own position and status more than they value those they work with. They would rather people leave than examine their own actions.

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The Message is Everything

June 5, 2011

Sometimes I get tired… Sometimes I get overwhelmed. Sometimes I get annoyed… Sometimes I get frustrated. How I act toward those who work with me matters – or should matter more than how I feel. As the leader I can have tremendous impact with the words that come out of my mouth. I can say [...]

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Great Customer Service and Leadership Wisdom from 1911

October 30, 2010

I came across two articles describing management theories from 100 years ago, and I found it remarkable how little has changed for both better and worse. I also found it interesting that the best wisdom came from those with a sense of humility, respect and common sense. On the other hand, the thought leader of [...]

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