Leadership

Great Customer Service and Leadership Wisdom from 1911

October 30, 2010

I came across two articles describing management theories from 100 years ago, and I found it remarkable how little has changed for both better and worse. I also found it interesting that the best wisdom came from those with a sense of humility, respect and common sense. On the other hand, the thought leader of [...]

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Are You a Risk Taker?

February 28, 2010

I take my inspiration where I can find it, and this time it is from an episode of Star Trek Next Generation. Please bear with me as I briefly recount the episode, because I believe it is very appropriate to many people who want to be a leader but do nothing to become one. In [...]

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A Week in the Life of an IT Leader

February 13, 2010

If you are a regular reader, you are probably aware that I recently changed jobs. I currently have a team of 25 people that I am responsible to lead, develop, organize, and manage. I thought I would share with you some of the ups and downs that I go through as I attempt to lead [...]

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Fill-in the Blanks or Someone Else Will

November 5, 2009

No one enjoys difficult conversations. We don’t want to cause discomfort, and most of us don’t want confrontation. Many people in management leave holes or blanks in their message to avoid these unpleasant situations. This is extremely shortsighted and dangerous. If you don’t fill-in these blanks, someone else will, and it probably won’t be with [...]

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How to Encourage Accountability

September 13, 2009

Accountable is more positive than responsible or answerable, suggesting that something has been entrusted to someone who will be called to account for how that trust has been carried out. (New Oxford American Dictionary) As a leader, you have been entrusted to deliver business results, deliver products or services, and to develop those you lead. [...]

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