operational metrics

So You Want to Be an IT / Security Manager…

May 8, 2010

In my last post I suggested that anyone considering the leap to management first consider at least three things: Why do you want this job? Money won’t fill the void Know yourself and what you enjoy If you do this job for money or prestige (ha!), then you are most likely very unhappy. So why [...]

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4 Steps to Stop Fighting Fires: Step 4 Continuous Improvement

July 5, 2009

If you’ve made it to this point using Visible Ops to help you get a handle on your process, you have stopped firefighting and are starting to lead your business. After all, that was the original goal of going through these steps. Some benefits you will see at this point include: Instead of spending 50% [...]

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