Visible Ops

5 Steps to Get Off the IT Treadmill

February 7, 2010

Anyone who works in IT knows that they usually have too much work relative to the number of people available to do the work. It’s a fun mix of day-to-day operations and projects and the same pool of people to do the work. What you end up with is a never-ending juggling act of shuffling [...]

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4 Steps to Stop Fighting Fires: Step 4 Continuous Improvement

July 5, 2009

If you’ve made it to this point using Visible Ops to help you get a handle on your process, you have stopped firefighting and are starting to lead your business. After all, that was the original goal of going through these steps. Some benefits you will see at this point include: Instead of spending 50% [...]

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4 Steps to Stop Fighting Fires: Step 2 Find Fragile Artifacts

June 22, 2009

In last week’s installment, we learned to stop shooting ourselves in the foot. You know the old joke, Patient: “Doctor, it hurts when I move my arm like this.” Doctor: “Well, stop moving your arm like that.” In our case it hurts when we continually make mistakes that result in service interruptions, so we stopped [...]

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4 Steps to Stop Fighting Fires: Step 1 Stabilize The Patient

June 13, 2009

So far, we’ve discussed the goals of this project and provided an introduction to the 4 steps outlined in the Visible Ops Handbook. The main goal is to migrate from constantly responding to crisis situations and move toward driving your organization. Throughout this series I will share examples from my own situation, and hope to [...]

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